Politique de retour

Return policy

Our policy is valid for 30 days. If 30 days have passed since the receipt of your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of goods are exempt from return. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or flammable liquids or gases.

Additional non-returnable items:

- Gift cards

- Downloadable software products

- Certain health and personal care items

To complete your return, we need a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

In some situations, only partial refunds are given (if applicable)

- Book with obvious signs of use

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or denial of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method, within a certain period of time.

Late or missing refunds (if applicable)

If you haven't received a refund yet, check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at sales@zeffanimilano.com



Items for sale (if applicable)

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at

sales@zeffanimilano.com


Delivery

To return your product, you must send us an email at

sales@zeffanimilano.com and provide you with a delivery address.

You will be responsible for paying your own shipping costs for returning your item. Delivery charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for your traded product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item