FAQ
We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in Kington, United Kingdom
Our main warehouse is located in China. Some products are occasionally pre-positioned in Europe or the USA.
Do you provide product tracking / tracking information?
Yes, wait 3 days after your order and ask us via email at the email address sales@zeffanimilano.com
Some items are missing from my order, what happens?
Our products are shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: sales@zeffanimilano.com and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Kington, United Kingdom
I still have not received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire, please email us at sales@zeffanimilano.com
